Refund Policy

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• It must be returned in its original packaging whenever possible.
• Proof of purchase or your order number is required.

Certain items may not be eligible for return, including limited-edition products, personalized items, gift cards, or digital purchases.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos showing the item and any damage

We'll work with you to provide a replacement, exchange, or refund when appropriate.

If you'd like a different size or item, contact our support team.

Exchanges are subject to product availability. If the requested item is unavailable, we'll discuss alternative options with you.

Once your returned item is received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless:

• We shipped the wrong item.
• The item arrived damaged.
• The return is the result of an error on our part.

Customers are generally responsible for return shipping costs unless otherwise stated.

Once a package has been transferred to the shipping carrier, delivery times are outside our direct control.

If your package appears lost or significantly delayed, please contact us. We'll help investigate the shipment and work toward a fair resolution.

At launch, Sapphic Effect ships merchandise within the United States only.

We plan to expand to international shipping in the future. Updates will be announced on our website and social media channels.

If you need to change or cancel an order, contact us as soon as possible.

We'll do our best to accommodate requests before your order enters processing or ships. Once an order has shipped, it generally cannot be canceled.

If you have any questions about an order, return, exchange, or refund, please contact our support team through the official Sapphic Effect support page.